🌿 Privacy Policy — Och & Aye

Last updated: 23/01/2026

1. Who we are

Och & Aye is a creative studio based in Scotland offering printed goods, digital products, subscription items and creative services.

This website is operated by a sole trader based in Scotland trading as Och & Aye.

For legal and data protection purposes, the data controller is:

Kirsteen Allison (trading as Och & Aye)
Email: hello@ochandaye.com
Website: www.ochandaye.com

We comply with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Information we collect

We only collect the information needed to run our business and provide your order. This may include:

  • Name

  • Email address

  • Billing and delivery address

  • Order details (what you purchase)

  • Payment information (processed securely by third-party providers — we never see full card details)

  • Website usage data (such as pages visited, device type, and cookies where enabled)

We do not intentionally collect any sensitive personal data.

‍ ‍

3. How we collect information

We collect information when you:

  • Place an order

  • Contact us by email or through our website

  • Sign up to our mailing list

  • Browse our website (via cookies or analytics tools)

We may also receive data through trusted third-party services that help us operate our store.

‍ ‍

4. How we use your information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Send email updates (only if you choose to receive them)

  • Improve our website and customer experience

  • Meet legal, tax, and business obligations

We only use your data when we have a valid legal reason to do so, such as fulfilling an order or with your consent.

5. Sharing your information

We only share your data with trusted third parties that help us run our business, including:

  • Payment providers (such as Stripe, PayPal or Shopify Payments)

  • Delivery services (such as Royal Mail or couriers)

  • Website platforms (such as Shopify or similar providers)

  • Email marketing providers (if you subscribe)

  • Analytics and advertising tools (such as Google or Meta, if used)

These providers only process your data on our behalf and are not allowed to use it for their own purposes.

We never sell your personal data.

6. Marketing

If you sign up to our mailing list, we may send you occasional emails about:

  • New products

  • Shop updates

  • Offers or launches

You can unsubscribe at any time using the link in any email or by contacting us at hello@ochandaye.com.

7. Cookies

Our website uses cookies to:

  • Make the website function properly

  • Understand how visitors use our site

  • Improve performance and user experience

  • Support marketing and advertising (if enabled)

When you first visit our site, you can choose to accept or reject non-essential cookies.

You can also change your cookie settings in your browser at any time.

8. Data storage and security

We take appropriate steps to keep your data safe, including:

  • Secure website hosting

  • Password-protected systems

  • Trusted third-party providers

While we take care to protect your data, no online system can be guaranteed 100% secure.

9. How long we keep your data

We only keep your data for as long as necessary:

  • Order information: up to 6 years (for tax and legal reasons)

  • Marketing data: until you unsubscribe

  • Other data: only as long as needed to provide services

After this, data is securely deleted or anonymised.

10. Your rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where legally possible)

  • Withdraw consent (e.g. unsubscribe from emails)

  • Object to certain types of processing

To exercise any of these rights, contact: hello@ochandaye.com

11. Third-party links

Our website may contain links to other websites. We are not responsible for how those websites handle your data, and we encourage you to read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

13. Contact

If you have any questions about this Privacy Policy, please contact:

Och & Aye
Email: hello@ochandaye.com
Och & Aye is a trading name of a sole trader based in Scotland.